Refund policy

If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 60 days, on items that are in their original condition, unworn with the tags still attached. Please note, for reasons of hygiene, all underwear that has been removed from their original packaging are not returnable under our returns approval guarantee.

Please ensure you select the correct size/sizes and style before buying to reduce the number of returns due to the wrong size being ordered. Refer to our size guide. You’ve tried a lot. Now put us to the test. Our 60 days returns approval guarantee means it’s yours to keep if you’re not entirely satisfied with the quality.  Wrong sizes can be exchanged free of charge.  

Please package your item securely and post it to Bearboxers Menswear, 477 Stretford Road, Manchester, United Kingdom. M16 9AB. Please retain your proof of postage until you have been fully refunded or the item/items have been replaced. Return of your parcel is your responsibility until it reaches us.

Your rights under the Consumer Contract Regulations 2013 and the Distance Selling Regulation are not affected. For more information please visit https://www.gov.uk/online-and-distance-selling-for-businesses

For any clarification on our returns policy please email us and a member of our team will get back to you within 24 hours.

 

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.